Refund Policy

Last updated: April 8, 2026

We want you to be satisfied with your order. Please read this policy carefully before placing your order.

1. Return Window

Eligible items may be returned within 14 days of delivery unless otherwise stated in the product listing.

2. Condition of Returned Items

To qualify for a return, items must be unused, uninstalled, and returned in original condition with original packaging, unless the item arrived damaged or incorrect.

3. Non-Returnable Items

• Custom or personalized items
• Made-to-order items
• Special-order items
• Items showing signs of installation, use, modification, or damage after delivery
• Clearance or final sale items

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 5 days of delivery with your order number and photos of the item and packaging. We will review the issue and work with you on a replacement, store credit, or refund where appropriate.

5. Return Authorization

Please contact us before sending any return. Unauthorized returns may be refused.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged or defective.

7. Refund Processing

Once your return is received and inspected, we will notify you of approval or denial. Approved refunds will be issued to the original payment method within a reasonable processing time.

8. Original Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error.

9. Cancellations

Orders may only be canceled before production, fulfillment, or shipping has begun. Custom and made-to-order items may not be canceled once work has started.

10. Contact

To request a return or report a problem, contact:

OFFROAD TACTICAL
Email: [your@email.com]
Phone: [your phone number]